FAQ

WHEN WILL MY ORDER SHIP?

We ship orders from our DFW office Monday through Friday.

  • Orders placed with free standard shipping are usually shipped from our office within 2-3 business days (M-F) of purchase, unless otherwise noted.
  • Pre-order items are new items about to hit our online boutique, or popular items being restocked. These items can be purchased in advance so you won’t miss out! Payment is taken at checkout. It can take up to 4 weeks to ship. If you've purchased other items, your entire order will ship once all items are here. Need your order sooner? We recommend placing separate orders. 
  • Bridesmaid Orders usually take 7-10 for delivery. We thank you for your patience.

When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email.

HOW WILL MY JEWELRY ARRIVE?

Your jewelry will arrive in a box. Orders will arrive with Gift boxes and a ribbon. Bridesmaid Orders will arrive in individual boxes ( ie. 6 bracelets in 6 boxes) . If not noted, we will only provide one box for your entire order ( ie. 3 bracelets will be placed in 1 box). 

DO YOU SHIP TO CANADA OR OTHER COUNTRIES OUTSIDE OF THE UNITED STATES?

No. unfortunately we do not ship internationally but we are working very hard to get our jewelry to our fans outside of the USA. Sign up for our mailing list to get the latest updates!

HOW CAN I WORK WITH ASTOR CHIC?

We love working with a huge range of unique personalities and brands. If you are interested in working with us as a brand, blogger or influencer, please reach out to astorteam@astorchic.com.

HOW SHOULD I CARE FOR MY JEWELRY?

To keep your jewelry at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry that are not solid gold should never be worn in the shower, the pool or the ocean. Also pack carefully for travel, we recommend always storing them in your carry-on luggage.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email astorteam@astorchic.com